Shipping policy
Return and Refund Policy
Last updated: October 9, 2026
We want you to feel confident trying our products. This Return and Refund Policy explains our 60-day money-back guarantee and how returns and refunds are handled for purchases made through the website on which this policy is displayed (the “Site”).
1. 60-Day Money-Back Guarantee
We offer a 60-day money-back guarantee on eligible purchases.
If you are not satisfied with your purchase for any reason, you may request a refund within 60 days of the date your order was delivered.
To request a refund, please contact us through our Contact page.
Please include your order number and the email address used to place the order so we can locate your purchase.
2. Opened, Used, or Empty Products
Our 60-day money-back guarantee applies whether the product is unopened, opened, partially used, or empty.
You may try the product during the guarantee period and still request a refund if you are not satisfied.
3. Return Requirement
To qualify for the guarantee, we may require you to return the product packaging, whether the package is full, partially used, or empty.
Please contact us before sending anything back. If a return is required, we will provide the appropriate return instructions.
Products sent back without first contacting us may not be eligible for processing.
4. Refund Amount
Approved claims under our 60-day money-back guarantee receive a refund of the amount paid for the eligible product.
The refund will generally be issued to the original payment method used for the purchase.
Your bank, card issuer, or payment provider may require additional time to display the refund after we issue it.
5. Return Shipping
Unless the product arrived damaged, defective, incorrect, or applicable law requires otherwise, return shipping costs are the customer's responsibility.
6. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible through our Contact page.
We may ask you to provide your order number and photographs showing the issue.
Depending on the circumstances, we may provide a replacement, refund, or another appropriate solution.
7. Refund Abuse
Our guarantee is intended to allow genuine customers to try our products with confidence.
We reserve the right to refuse or limit refunds where we reasonably believe there has been fraud, repeated abuse of the guarantee, excessive refund activity, manipulation, or an attempt to obtain products without payment.
8. Cancellations
If you wish to cancel an order, please contact us as soon as possible through our Contact page.
We cannot guarantee cancellation once an order has entered processing or has already shipped.
9. Consumer Rights
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
10. Changes to This Policy
We may update this Return and Refund Policy from time to time.
Any updated version will be posted on the Site with a revised “Last updated” date.
11. Contact Us
For return or refund questions, please contact us through our Contact page.